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June 27, 2010

As I reread the post about EdenFallacys rewashing toys to resell to customers it managed to remind me of an experience I had of a similar nature when I was reviewing for them. At the time I had thought nothing of it as companies reselling toys wasn’t something that ever occurred to me.

This isn’t long and there isn’t much to it. As I said it was just a brief experience I had. When EdenFallacys started their “Sponsored Product” program; you know that one where companies sent them products that showed up under the free/sponsored tab and the products didn’t count against your One-a-month free toy from EF? Are we on the same page now? Good.

Well, when the Sponsored Product program first started I had requested a wireless egg bullet. Upon arrival everything looked normal. The package didn’t appear to have been tampered with, it was a paper box so that doesn’t really say much. The egg and it’s controller were individually housed in a plastic baggies.

Sounds normal right? I thought so too. I took my new toy out of the plastic and set it down on the table while I did a few things around the house before settling back down to begin the basic parts of my review.  Upon opening up the egg to place a battery inside I was greeted with a nasty shock. Inside the egg was a dead battery. I immediately ran through a fast mental check.

Had I placed a battery inside the egg at all? No.

Were batteries included with this product? No and even if they were 99.9% of companies pack them in separately.

Is this odd at all? Sure as fuck YES.

After running through my mental check I quickly fired off an e-mail to Gary stating that the product I received had been used and contained a dead battery. He was quick to tell me that the product had not been used because his product managers said so, then continued to tell me  that sometimes products are ‘tested’  to make sure they are not faulty before sending out, but testers wear gloves at all times.  Contradicting much? The dead battery had simply been an accident.  He then ended by requesting I still review the product but if I were uncomfortable I could contact customer service and return the item.

Yeah, no. There is no way in hell that I was comfortable reviewing the product after that. If they had forgotten about the battery who’s to say that they hadn’t forgotten gloves as well? I sent the package back and forgot about the encounter until now. It’s odd isn’t it?

I really wish I could give you screenshots of our exchange as proof but I never saved the e-mails as I didn’t think it was important at the time. I would provide you with the invoice proof but well… EdenFallacys despite stating the ‘cooling off’ period would last a week  and if you e-mail them concerning your banning you’d be answered still have my account locked without a response. So that option is out to. You’ll either have to take me at my word or scoff that I’m lying without having a reason to. That choice is yours.

Cross-posted to EdenFallacys.com

10 Comments leave one →
  1. June 27, 2010 8:08 am

    Odd… every bullet/egg type toy I’ve ever received had the batteries inside with a piece of paper/plastic between the last battery and the cap, not packaged separately. Unless it ran on AA or AAA batteries. The only exception was the toy that came with extra batteries.

    Though a dead battery in a toy that doesn’t come with batteries is rather strange.

  2. June 27, 2010 10:37 am

    Regarding this part: “He was quick to tell me that the product had not been used because his product managers said so, then continued to tell me that sometimes products are ‘tested’ to make sure they are not faulty before sending out, but testers wear gloves at all times. Contradicting much?”

    If someone tells me a sex toy has been “used,” I assume they’ve had it in their genital region or inside their body. Like on Toyswap, if something “hasn’t been used,” I don’t assume that no one has ever touched it, I just assume it hasn’t been used for pleasure. I don’t think it’s a contradiction to say that the toy wasn’t used but was “tested” to make sure the circuitry was sound. If there’s only one of the toy (like in the sponsored reviews), I think it’s not a bad idea to test it before sending it out, because if it is a dud, then it would waste a lot of everyone’s time if it were sent out unknowingly.

    Leaving batteries in is not responsible, though.

    • June 27, 2010 8:46 pm

      I understand what you’re saying, but when I read “hasn’t been used.” I take it for what it says. It literally hasn’t been used unless stated otherwise. If you weren’t a reviewer who swapped toys would you read it the same way?

    • June 28, 2010 12:32 pm

      In short, yes. In long (heh)…Before I ever reviewed toys or swapped them, I owned them as a general consumer and user. I didn’t expect them to be ready-to-go or sterile in the package they came in. I assumed they needed cleaning. I wouldn’t be surprised if someone’s hands (gloved or not) touched the toy but I would be surprised if someone had gotten off with it before I bought it.

  3. June 27, 2010 9:52 pm

    Even if it hasn’t been used for pleasure, I agree. Send it back. I wouldn’t feel comfortable using that toy at all.
    So they don’t tell you that you’re receiving a used toy? WTF?

  4. June 28, 2010 7:08 am

    If the issue is whether it’s used or not, you said in your post Gary did offer you the opportunity to have it replaced. That seems like a responsible thing to do, regardless of what he said in addition to that.

    If it’s the gloves thing… none of you actually think these toys are assembled in a clean room I hope. I’m sure toys are dirty and covered in bacteria before it ever gets to retail outlets. Whether EdenFantasys uses gloves when testing toys or not is fairly irrelevant. Everyone should treat new toys as dirty and give them a good washing. They’re already dirty, and everyone should assume new toys need to be disinfected. Suggesting otherwise would be irresponsible.

    I don’t think you’re lying. You’re just digging for things to keep this EdenFallacys crap going. Honestly, I’ve never seen a group of people bitch about free stuff so much. If you hadn’t been offered a replacement, I would totally agree with you. But you were offered the opportunity to have your free toy replaced.

    I’m sure you’ve heard the phrase “if you’re not part of the solution, you’re part of the problem”. Well, there ya go…

    I’m gonna register WendysFallacys.com the next time I order a single with cheese and they forget the cheese. (Not).

    • June 28, 2010 7:37 am

      I’m not sure why everyone thinks I’m the one who bought the domain for EdenFallacys.com much less am the one who runs it. The only thing I’ve done is supply them with a layout and chose to sign up to add up my content that was related to what EdenFallacys is about. I’m not the only person to have signed up there or post.

      Also, I was not offered a replacement nor did I receive a replacement. I said that Gary asked for me to still review the product or return it.

      As for accusing me of “digging for things to keep EF crap going” I think you’re wrong. My personal experience with the company came up after reading an ex-employee and another customer state similar problems related to my experience. I simply chose to say, “Hey me too!” and put my experience out there as well. No digging involved.

      You know, if they were “free toys” I wouldn’t be committed to write a review for the item. That honestly contradicts the meaning of free. Instead I receive sex toys in exchange for a review and my time.

  5. June 28, 2010 7:51 am

    Right… Cause it’s such a hassle to masturbate, which most of us do anyway, and then write about your experience.

    • June 28, 2010 8:21 am

      Still doesn’t change the fact that it is an exchange.

  6. June 28, 2010 6:37 pm

    I agree with you about the exchange, Juliettia. Writing is work. I don’t care how fun or easy someone finds it — there’s work involved. No matter how much we like the people who work there, companies do not give us sex toys out of the great goodness of their hearts. They do it because they get something from it: reviews.

    Heck, many reviewers in other industries get money too. I was a paid video game reviewer for a time, and if a company had expected me to do anything for them, inflate the score, not talk about ethical issues regarding them, just because they were giving me free games, I and everyone I worked with would have been completely shocked. It happens, but it’s considered highly unethical, because it corrupts the entire system.

    Sex toys and the companies that manufacture and sell them should not be held to a lower standard. In fact, I believe they should be held to a higher standard, because we are putting these products in our bodies.

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